LOFLLY Shipping Policy

Last updated: June 11, 2026

Thank you for shopping at LOFLLY. The terms below make up our Shipping Policy and apply to all orders. They work together with our Return & Refund Policy and Terms of Service.

1. Order Processing Time

We aim to hand your order to the shipping carrier within 1–2 business days after the order is placed. Please note that "shipped within 1–2 business days" refers to the time in which we transfer your order to the carrier (e.g., USPS, UPS, FedEx); the actual dispatch and movement of the package after that point is determined by the carrier and is outside our control.

Out-of-stock items. If an item is out of stock, we will ship it as soon as it is back in stock, in the order in which orders were received.

Pre-orders. Pre-order items ship on or around the estimated date shown at checkout, which may change. You may cancel a pre-order for a full refund any time before it ships; once it ships, our standard Return & Refund Policy applies.

2. Shipping Rates & Free Shipping

We offer free basic shipping on orders over $20 (calculated after any discounts). Free shipping applies to the contiguous (lower 48) United States only and excludes remote and high-cost destinations — for example, Hawaii, Alaska, U.S. territories, and certain remote ZIP codes — where additional shipping fees apply. The exact shipping cost for all orders, including any surcharge for remote areas, is calculated and displayed at checkout based on your destination and the shipping method you select.

3. Expedited / Express Shipping

We offer an expedited (express) shipping option at checkout for faster processing and transit, at an additional cost shown to you before you pay. Selecting expedited shipping prioritizes the processing of your order and uses a faster carrier service. Expedited shipping speeds up handling and transit but does not override carrier transit times, customs processing, or delays caused by events outside our control (see Section 4).

Multiple-box orders. Some orders contain multiple items that must ship in more than one box. If you select expedited shipping for an order that ships in multiple boxes, only one box will be expedited; the remaining boxes will ship by standard service. If you would like more than one box expedited, please contact us at support@loflly.com before or immediately after ordering so we can arrange it and quote any additional cost.

4. Estimated Delivery Times & Delays

All delivery times shown at checkout or in our communications are estimates, not guarantees. Actual transit times are determined by the carrier and may be affected by factors outside our control, including:

• Severe weather and natural disasters (for example, heavy storms, hurricanes or typhoons, and flooding), which can delay both dispatch and delivery;
• Carrier-specific timing — economy services such as USPS may take longer than premium services; and
• High-volume periods and holidays (see Section 5).

We are not liable for delays caused by the carrier or by events outside our reasonable control once an order has shipped.

5. Peak Season & Holiday Delays

During major sale events (such as Black Friday/Cyber Monday) and holidays, order volume is high and processing and delivery times may be longer than usual. We will post any current peak-season cutoff dates and estimated timelines on our website and/or at checkout. Orders placed after a posted holiday cutoff will be processed on the next posted processing date. Once your order ships, you will receive a confirmation email with a tracking link.

6. Where We Ship; International Orders

We ship within the United States. Where international shipping is offered, the following restrictions apply:

• Pet snacks/food and any product over 15 kg cannot be shipped internationally.
• International delivery times vary and may be extended by customs processing.

7. Shipping Confirmation & Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number, which typically activates within 24 hours. You can track your order status at any time using the link provided.

8. Duties, Taxes & Customs

For international orders, LOFLLY is not responsible for any customs duties, import taxes, or fees imposed by the destination country. All such charges incurred during or after transit are the customer's responsibility and are separate from the amounts paid to us. If a package is refused or returned because these charges were not paid, any return shipping and restocking costs may be deducted from your refund.

9. Address Accuracy

You are responsible for providing a complete and accurate shipping address. We are not responsible for orders delayed, returned, or lost because of an incorrect or incomplete address provided at checkout. If a package is returned to us or must be reshipped due to an address error, any additional shipping costs may be charged to you before reshipment or deducted from your refund. Please double-check your address before placing your order.

10. Shipping Damage and Loss

Every order is inspected and confirmed to be complete and in good, intact condition before we hand it to the carrier. Once we transfer your package to the carrier, responsibility for safe transit and delivery passes to the carrier.

Accordingly, damage, crushing, or loss that occurs during transit — including a crushed or damaged shipping box, products damaged or crushed in transit, or a package lost or missing after the carrier takes possession — is the responsibility of the carrier, not LOFLLY. If your package arrives damaged or with items missing due to transit, or is lost after shipment, please contact the carrier directly to file a claim. We will assist by providing the order and shipping documentation needed to support your claim. To help your claim succeed, please keep all packaging and damaged items, photograph the damage, and contact the carrier as soon as possible.

• Marked delivered but not received. Please note that our deliveries do not require a signature. Once the carrier's tracking shows your package was delivered to the address you provided, it is considered delivered. If you cannot locate it, please check with members of your household and neighbors and look around the delivery area. Because the carrier's records show delivery to your address, we cannot guarantee a refund or replacement in these cases, though we can help you open a carrier investigation, and for suspected theft we recommend filing a report with local authorities.
• Package protection. Where offered at checkout, we recommend adding shipping/package protection to cover loss, theft, or damage in transit.
• Product quality issues (such as a defective, expired, or wrong item, or an item we failed to include) are not transit issues and are handled under our Return & Refund Policy, not this Section.

Nothing in this Section limits any rights you may have that cannot be waived under applicable law.

11. Risk of Loss

Title and risk of loss for the products pass to you upon our delivery of the products to the carrier. Notwithstanding the foregoing, we handle lost or damaged shipments as described in Section 10, and nothing in this policy limits any rights you may have that cannot be waived under applicable law.

12. Contact Us

If you have any questions or need assistance, please contact our customer service team at support@loflly.com. We respond within 1 business day and are committed to providing high-quality, professional service.