LOFLLY Terms of Service

Last updated: June 11, 2026

Overview

This website is operated by LOFLLY. Throughout the site, the terms "we," "us," and "our" refer to LOFLLY. LOFLLY offers this website, including all information, tools, and Services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service," "Terms"), including the additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all of these terms, you may not access the website or use any Services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools added to the current store are also subject to these Terms of Service. You can review the most current version at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically. Your continued use of the website after we post changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and Services to you.

Related policies. The following policies are incorporated into these Terms by reference and also apply to your use of the Services: our Privacy Policy, Return & Refund Policy, Shipping Policy, and (where applicable) Subscription Policy.

Intellectual Property; Brand and Anti-Counterfeiting Protection

Ownership. All content and assets associated with LOFLLY — including the LOFLLY name, logos, and brand marks; all text, graphics, illustrations, product photography and images, videos, packaging and label designs, stickers, copy and product descriptions, layouts, and the overall look and feel ("trade dress") of the site and our products — are the exclusive property of LOFLLY or its licensors and are protected by United States and international copyright, trademark, trade dress, unfair-competition, and other intellectual property laws. We reserve all rights not expressly granted.

Prohibited use of our brand, images, and content — worldwide, on any platform. Without LOFLLY's prior express written authorization, you may not, anywhere in the world and on any platform, marketplace, or channel (including but not limited to Amazon, eBay, Walmart, Etsy, AliExpress, Temu, Shein, TikTok Shop, other Shopify stores, social media, or any other online or offline channel):

• copy, download, scrape, screenshot, reproduce, republish, or distribute any of our images, photography, videos, text, product descriptions, packaging, or designs;
• use our name, logos, trademarks, trade dress, or any identical or confusingly similar mark or packaging to list, advertise, market, promote, or sell any product or service; or
• imply any affiliation with, sponsorship by, or endorsement from LOFLLY.

No unauthorized resale or counterfeiting. Our products are sold to end customers for personal use, not for resale or distribution. You may not resell, wholesale, or distribute LOFLLY products on a commercial basis, and you may not manufacture, import, advertise, or sell any counterfeit, imitation, repackaged, relabeled, altered, or otherwise unauthorized version of our products, or any product that copies our trade dress or is likely to cause confusion with LOFLLY. We may refuse, limit, or cancel any order we reasonably believe is intended for resale, and we may decline to sell to dealers, resellers, or distributors.

Enforcement. We actively monitor and enforce our intellectual property worldwide. Violations may result in, among other remedies: injunctive relief; actual, statutory, and enhanced damages; recovery of profits and reasonable attorneys' fees; intellectual-property complaints and takedown requests to online marketplaces and platforms; customs and border enforcement; and referral to law-enforcement or other authorities. These remedies are cumulative and in addition to any others available at law or in equity. Nothing in this section limits any rights you may have, under applicable law, as the lawful owner of a single genuine LOFLLY product that you personally purchased.

Section 1 — Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose, nor may you, in using the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of these Terms will result in an immediate termination of your Services.

Section 2 — General Conditions

We reserve the right to refuse Service to anyone for any lawful reason at any time. You understand that your content (excluding payment card information) may be transferred unencrypted and may involve (a) transmissions over various networks and (b) changes to conform to the technical requirements of connecting networks or devices. Payment card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission. The headings used in this agreement are for convenience only and will not limit or otherwise affect these Terms.

Section 3 — Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources. Any reliance on the material on this site is at your own risk. This site may contain certain historical information, which is provided for reference only. We reserve the right to modify the contents of this site at any time but have no obligation to update any information.

Section 4 — Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service. This section does not affect any properly disclosed subscription pricing, which is governed by our Subscription Policy.

Section 5 — Products or Services

Certain products or Services may be available exclusively online. These may have limited quantities and are subject to return or exchange only according to our Return & Refund Policy. We have made every effort to display the colors and images of our products as accurately as possible, but we cannot guarantee that your device's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction, on a case-by-case basis, and to limit the quantities of any products or Services we offer. All descriptions and pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or Service is void where prohibited.

Section 6 — Pet Products; No Veterinary Advice

Our products are intended for general use with healthy animals and are not a substitute for professional veterinary care. Any information on the Services is for general informational purposes only and is not veterinary advice. You are responsible for determining whether a product is appropriate for your pet, for following all usage and feeding instructions, and for supervising your pet's use of the product. Introduce new food gradually, and consult your veterinarian before changing your pet's diet — especially if your pet is pregnant, nursing, very young, elderly, ill, or has a known health condition or allergy. Discontinue use and consult your veterinarian if your pet experiences any adverse reaction. To the maximum extent permitted by law, LOFLLY is not responsible for outcomes resulting from misuse, individual sensitivities or allergic reactions, or failure to follow product instructions or veterinary guidance.

Section 7 — Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order, including orders placed under the same customer account, the same payment card, and/or the same billing or shipping address. If we change or cancel an order, we may attempt to notify you using the email, billing address, or phone number provided at the time of the order. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors. You agree to provide current, complete, and accurate purchase and account information for all purchases, and to promptly update your account information (including email address and payment card details) so that we can complete your transactions and contact you as needed. For more details, please review our Return & Refund Policy.

Section 8 — Optional Tools

We may provide you with access to third-party tools that we neither monitor nor control. You acknowledge that we provide access to such tools "as is" and "as available," without warranties, representations, conditions, or endorsement of any kind. We have no liability arising from your use of optional third-party tools, which is entirely at your own risk and discretion; you should review and approve the relevant third party's terms. We may offer new Services or features in the future, which will also be subject to these Terms.

Section 9 — Third-Party Links

Certain content, products, and Services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of, and we do not warrant and will have no liability for, any third-party materials, websites, products, or Services. We are not liable for any harm or damages related to the purchase or use of goods, Services, content, or any transactions made in connection with third-party websites. Please review the third party's policies carefully before engaging in any transaction. Complaints regarding third-party products should be directed to the third party.

Section 10 — User Comments, Feedback, and Other Submissions

If you send us creative ideas, suggestions, proposals, plans, reviews, or other materials (collectively, "comments"), whether at our request or otherwise, you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use them in any medium. We are under no obligation to (1) keep any comments confidential, (2) pay compensation for any comments, or (3) respond to any comments. We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that violates any party's intellectual property or these Terms. You agree that your comments will not violate any third party's rights (including copyright, trademark, privacy, or personality rights), will not be unlawful, abusive, or obscene, and will not contain malware. You may not use a false email address, impersonate anyone, or mislead us as to the origin of any comments. You are solely responsible for any comments you make and their accuracy.

Section 11 — Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 12 — Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct any errors and to change or update information, or to cancel orders, if any information is inaccurate at any time without prior notice (including after you have submitted your order). Where an order is canceled due to a pricing or other error, your sole remedy is a refund of any amount charged. We undertake no obligation to update or clarify information except as required by law.

Section 13 — Prohibited Uses

In addition to other prohibitions in these Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in unlawful acts; (c) to violate any international, federal, state, or local regulations, rules, laws, or ordinances; (d) to infringe upon our or others' intellectual property rights; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or other malicious code; (h) to collect or track others' personal information; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website or the internet. We reserve the right to terminate your use of the Service for violating any prohibited use.

Section 14 — Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free, or that the results obtained from the use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods or cancel it at any time, without notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. Except as expressly stated by us, the Service and all products and Services delivered to you through the Service are provided "as is" and "as available" for your use, without any representations, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall LOFLLY, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind — including, without limitation, lost profits, lost revenue, lost savings, loss of data, or replacement costs — whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Service or any products procured using the Service, even if advised of their possibility.

Liability cap. To the maximum extent permitted by law, the total aggregate liability of LOFLLY and the parties listed above, for all claims arising out of or relating to the Services or any product, shall not exceed the greater of (a) the amount you paid to us for the product or order giving rise to the claim, or (b) USD $100.

Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, or the exclusion of certain warranties, in such jurisdictions our liability and the warranty exclusions shall apply to the maximum extent permitted by law, and nothing in these Terms limits any rights that cannot be limited under applicable law.

Section 15 — Indemnification

You agree to indemnify, defend, and hold harmless LOFLLY and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

Section 16 — Force Majeure

We are not liable for any delay or failure to perform resulting from causes beyond our reasonable control, including acts of God, natural disasters, severe weather, fire, epidemics or pandemics, labor disputes, carrier or supplier delays, material or inventory shortages, war, terrorism, civil unrest, governmental action, or failures of the internet or telecommunications.

Section 17 — Severability

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of the remaining provisions.

Section 18 — Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or by ceasing to use our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term of these Terms, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination; we may also deny you access to our Services.

Section 19 — Governing Law and Venue

These Terms of Service, and any separate agreements whereby we provide you Services, are governed by and construed in accordance with the laws of the State of Texas, USA, without regard to its conflict-of-laws principles, and excluding the U.N. Convention on Contracts for the International Sale of Goods. Subject to Section 20, the exclusive venue for any dispute not subject to arbitration shall be the state and federal courts located in Harris County, Texas, and you consent to the personal jurisdiction of those courts.

Section 20 — Dispute Resolution; Binding Arbitration; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS.

(a) Informal resolution first. Before initiating any formal proceeding, you agree to contact us at support@loflly.com and attempt to resolve the dispute informally for at least 30 days.

(b) Binding arbitration. Except as provided below, any dispute, claim, or controversy arising out of or relating to these Terms or the Services that is not resolved informally shall be resolved by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court. Either party may instead bring an individual claim in small-claims court if it qualifies.

(c) Class action waiver. You and LOFLLY agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding.

(d) Mass / coordinated arbitration (batching). If 25 or more similar demands for arbitration are filed against LOFLLY by or with the assistance of the same or coordinated counsel, the demands shall be administered under the AAA Mass Arbitration Supplementary Rules and resolved in batches. The parties will select a limited number of representative ("bellwether") cases to be arbitrated first, while all other demands are stayed; the outcomes may be used to inform a global resolution of the remaining demands. To the extent permitted by the applicable rules, no arbitration filing or administrative fees are payable by a claimant or by LOFLLY for a given demand until that demand is selected to proceed within a batch. This process is intended to promote efficiency and to deter the abusive use of mass filings.

(e) 30-day opt-out. You may opt out of this Section 20 by emailing support@loflly.com within 30 days of first accepting these Terms, stating your name and that you wish to opt out of arbitration. Opting out does not affect any other part of these Terms.

(f) Severability of this section. If the class action waiver in (c) is found unenforceable as to a particular claim, that claim shall instead proceed in court under Section 19, but the remainder of this Section 20 shall continue to apply to all other claims.

(g) Jury trial waiver. To the extent any claim proceeds in court, you and LOFLLY each waive any right to a jury trial.

Section 21 — Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. These Terms of Service, and any policies or operating rules posted by us on this site or in respect of the Service, constitute the entire agreement between you and us and govern your use of the Service, superseding any prior agreements, communications, and proposals (including any prior versions of these Terms). Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

Section 22 — Changes to Terms of Service

You can review the most current version of these Terms at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check periodically for changes. Your continued use of or access to our website or the Service after we post changes constitutes acceptance of those changes.

Contact

Questions about these Terms of Service should be sent to us at  (customer support: support@loflly.com)